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MIPS Technologies Software Support

Submitting a Support Request
Thank you for purchasing your MIPS Technologies support agreement. In order to facilitate the timely resolution of your support request please complete the following support form as thoroughly as possible.


(* Required)  
Problem Summary *
First Name *
Last Name *
Email Address *
Detailed Problem Description. Please provide as much detail as you can describing the problem you are having. You can attach supporting material like screen shots, error logs, sample projects, and test cases below. You can use an external editor to write this description, then cut and paste the result here. *
Product Name(s) and Version(s) (List all MIPS Software products that you are using with their corresponding version numbers. Please enter one product per line) *
Host OS. Please specify your host OS, OS versions, 32bit or 64bit, any service packs or update levels (for instance Windows XP SP3 32bit, or RHEL 5 64bit Update 5) *
Amount of Host System RAM *
Probe Type Dropdown Selector *
Probe Serial Number *
Host to Probe Connection (USB/Ethernet) *
Probe to Target Connection (JTAG/Mictor) *
Target Platform. Please specify the target platform you are using. If your platform is not listed, then select "Other" and describe your platform in as much detail as you can. *
Target CPU. Using the System Navigator TCL Console or Navigator Console TCL console issue the cpuinfo command while the target is halted. Copy and paste the output of this command into this box. This will provide very useful information to help us understand the configuration of your target CPU. Consult your product documentation for further information if you have not used the TCL console before.. *
Target Endianess *
ATTACHMENTS. If you need to send us files please make sure they are not larger than 5M. If your files are larger than 5M, please indicate this in the description above, so that we can send you the URL where you can upload the files.Please provide us with any supporting material to help us diagnose your problem. This can include error logs, session logs, screen shots, sample projects, test cases, or anything else you think will be useful. For more information on how to capture this information
Node-locked or Floating license (for licensing problems) *
Copy of the license file (for licensing problems) *